Key Holding & Alarm Response
We know that Securing premises and staff out of hours or when the property is vacant can be a big concern for business owners.
We can provide a local professional Key Holding & Response services that protects your staff and business from unnecessary risk, costs and inconvenience.
How does it work?
1
Alarm Call Received!
Your alarm monitoring company (or alarm) will tell us about an activation. This is normally via a telephone call, or via our alarm receiving app. You can choose alternative methods of alerting us if you wish.
2
Deployment
Our control team contact our SIA Licensed response operatives and provide them with all of the pre-obtained site details and codes. The operative collects the site keys from our secure facility and attends the site as per the bespoke escalation procedures.
3
Outcome & Follow up
The attendance is then dealt with inline with bespoke procedures. We only call our clients if pre-arranged, or in the event of an emergency or something which requires client decisions. This means we don't disturb you for false alarms.
4
Reporting
All attendances are logged via an online report which is sent to any email inboxes nominated by you.
Bespoke Response Plan
We follow a bespoke escalation plan which is agreed with our customers, specific to the site being attended.
We have our own response plan templates to make set-up simple and easy.
Customers can change our instructions at any time!
